TERMS & CONDITION

Terms & Conditions

By using our online platform www.realcrystal.in (hereinafter referred to as “Real Crystal”), you agree to the following Terms & Conditions:

1. Eligibility to Use

You confirm that you are competent to enter into a legally binding agreement under the applicable laws of India, including the Indian Contract Act, and are not prohibited from making transactions through Real Crystal.

2. Account & User Responsibility

You agree not to use another person’s login credentials, email ID, password, payment information, or personal details without proper authorization.

3. Secure Access & Device Usage

Customers are responsible for using a secure internet connection and ensuring their device is free from malware, viruses, or unauthorized software that may affect transactions.

4. Prohibited Activities

The use of unlawful, fraudulent, or unauthorized methods to access or use the website is strictly prohibited. Any suspicious, illegal, or harmful activity may result in order cancellation or restriction of website access without prior notice.

5. Product Information & Disclaimer

Real Crystal makes every effort to ensure accurate product descriptions, images, and pricing. However, slight variations in color, size, texture, or appearance may occur due to the natural characteristics of crystals and gemstones.

Crystal and spiritual products sold on Real Crystal are intended for personal, decorative, or spiritual use only. We do not claim medical, scientific, or guaranteed healing benefits from any product.

6. Order Accuracy

Customers are responsible for entering correct details while placing an order, including name, mobile number, email ID, and shipping information. Once an order is confirmed, Real Crystal shall not be responsible for incorrect information provided by the customer.

7. Shipping Address Responsibility

Customers must provide a complete and accurate shipping address. If an incorrect or incomplete address is provided and the order is delivered to that address, Real Crystal will not be responsible for refunds, replacements, or losses.

8. Pricing & Payments

All prices displayed on www.realcrystal.in are subject to change without prior notice. Orders will be processed only after successful payment confirmation.

9. Order Cancellation Rights

Real Crystal reserves the right to cancel or refuse any order due to suspected fraudulent activity, pricing errors, stock unavailability, or any violation of these Terms & Conditions.

10. Intellectual Property Rights

All website content, including images, logos, product descriptions, text, graphics, and designs displayed on www.realcrystal.in, are the intellectual property of Real Crystal.

You may not copy, reproduce, distribute, modify, or commercially use any content from the website without prior written permission.

11. Third-Party Links

Real Crystal may contain links to third-party websites for informational or service purposes. We are not responsible for the content, policies, or actions of any external websites. Customers access such websites at their own risk.

12. Privacy & Data Security

Real Crystal may collect customer contact information for order processing, analytics, customer support, and service improvements. We do not store sensitive financial information such as debit/credit card details or banking credentials.

13. Limitation of Liability

Real Crystal shall not be liable for any indirect, incidental, special, or consequential damages, including delays, loss of profits, loss of data, or transaction failures arising from customer negligence, incorrect information, internet issues, courier delays, or third-party service interruptions.

14. Customer Support & Complaints

If you are dissatisfied with any product or service, you are requested to contact our customer support team first. We will make reasonable efforts to resolve concerns promptly and fairly.

15. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of www.realcrystal.in or the services provided by Real Crystal shall be subject to the exclusive jurisdiction of the competent courts in India.

16. Changes to Terms & Conditions

Real Crystal reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.